At 38jili, we believe gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming safe, enjoyable, and in control.
38jili is strictly for players aged 21 years and above. Underage gambling is illegal in the Philippines.
38jili enforces a strict minimum age of 21 years for all players, in line with Philippine regulations on gambling and gaming. We take this requirement seriously — not just because the law requires it, but because we genuinely care about protecting young people from gambling-related harm.
During registration, all players are required to confirm their age. 38jili reserves the right to request government-issued identification — such as a Philippine passport, SSS ID, UMID, or driver's license — to verify that a player meets the 21+ requirement. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.
Parents and guardians in Manila, Cebu, Davao, and across the Philippines are encouraged to use parental control software and to keep login credentials private to prevent minors from accessing the 38jili platform.
38jili gives every player direct access to a set of practical tools designed to help you stay in control of your gaming activity. You can find all of these in your account settings at any time.
Set a daily, weekly, or monthly cap on how much Philippine Peso (₱) you can deposit into your 38jili account. Once your limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, 38jili will automatically prevent further wagering until the limit period expires. This tool helps you avoid chasing losses.
Set a reminder to notify you after a defined period of continuous play. It is easy to lose track of time when you are enjoying 38jili's games — session reminders help you take regular breaks and maintain a healthy balance.
Take a short break from 38jili by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily restricted from placing bets or making deposits. This is ideal if you feel you need a brief pause.
If you feel that gaming is becoming a problem, you can request a self-exclusion from 38jili for a period of 6 months, 1 year, or permanently. During self-exclusion, your account will be fully suspended and you will not be able to register a new account.
Enable on-screen reality check pop-ups that display your session duration and net gaming result at regular intervals. These gentle reminders help you stay aware of how long you have been playing and how your balance has changed.
Requesting a self-exclusion on 38jili is straightforward. If you are struggling with your gaming habits, please do not hesitate — take action today. Here is how the process works:
Access your 38jili account using your registered email and password. If you are unable to log in, contact our support team directly at [email protected] and we will assist you.
Navigate to your account settings and select the "Responsible Gaming" section. All player protection tools, including self-exclusion, are located here.
Choose your preferred exclusion period: 6 months, 1 year, or permanent exclusion. We strongly recommend choosing a period that gives you enough time to seek support and recover.
Confirm your self-exclusion request. Your account will be suspended immediately. You will receive a confirmation email. During the exclusion period, 38jili will not send you any promotional communications.
Self-exclusion is most effective when combined with professional support. We encourage all self-excluded players to reach out to a counselor or support group during their exclusion period.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of 38jili's responsible gaming tools or seek support.
Do you spend more money on gaming than you originally planned or can comfortably afford?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have lost?
Has gaming started to affect your relationships with family or friends in Manila, Cebu, or wherever you live?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you borrowed money, sold belongings, or neglected bills in order to fund your gaming activity?
Do you find it difficult to stop playing even when you intended to, or when you are on a losing streak?
Have you tried to hide your gaming activity or the amount of money you spend from people close to you?
You Are Not Alone. Problem gambling affects people from all walks of life across the Philippines. Reaching out for help is a sign of strength, not weakness. 38jili's support team is available to assist you in accessing the right resources.
Problem gambling can develop gradually. Being aware of the warning signs is the first step toward getting help. If you recognize any of these patterns in yourself or someone you know, please act early.
38jili operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), which includes responsible gaming standards designed to protect Filipino players.
38jili's customer support team is trained to identify signs of problem gambling and to respond with empathy and appropriate guidance. We take player welfare seriously at every level of our organization.
38jili does not direct promotional offers or bonus communications toward players who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded.
All responsible gaming settings on 38jili are protected by account authentication. Changes that increase limits or shorten cooling-off periods are subject to a mandatory waiting period before taking effect.
38jili provides clear information about the rules, odds, and return-to-player (RTP) rates for all games on the platform. We believe informed players make better decisions about how they play.
Players can contact 38jili's support team at any time to discuss responsible gaming concerns. We will always take these conversations seriously and point you toward the right resources without judgment.
If you or someone you know is struggling with problem gambling, professional help is available. 38jili encourages all players to reach out to the following organizations.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming program for Filipino players. Contact PAGCOR directly for information on self-exclusion registries and player protection resources available nationwide.
The NCMH provides mental health services across the Philippines, including support for behavioral addictions such as problem gambling. Their crisis hotline is available to anyone in the Philippines who needs immediate assistance.
1553 (NCMH Crisis Hotline)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in Manila, Cebu, and other major cities.
Our own support team is always available to help you activate responsible gaming tools, process a self-exclusion request, or simply talk through your concerns. Reach us at any time — we respond without judgment and with your best interests in mind.
38jili is built for players who love the thrill of the game and know how to keep it fun. Register today, set your limits from day one, and enjoy everything from live sports betting to slots and table games — all in Philippine Peso, all on a platform that has your back.
21+ only. Please play responsibly. 38jili operates within PAGCOR's regulatory framework. If gaming stops being fun, use our self-exclusion tools or contact [email protected].